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Focused on staff experience
National NHS Staff Survey Co-ordination Centre

NHS Staff Survey Results

Results for the 2020 NHS Staff Survey

The results of the NHS Staff Survey 2020 are now available. The outputs that are created as a result of the survey’s publication can be found below, or on our online results site www.nhsstaffsurveyresults.com

If you have questions regarding of the results presented here, please contact nhsstaffsurvey@surveycoordination.com.

Benchmark and directorate reports

Each of the 280 NHS organisations that took part in the 2020 NHS Staff Survey has a detailed and summary benchmark report of their findings.

The Full benchmark report includes information on local changes since 2016 (wherever comparable data is available), alongside benchmarking group comparison results. The report also includes data for Workforce Equality Standards. The report includes: theme results – trends, theme results – Covid-19 classification breakdowns, theme results – detailed information, question results, Workforce Equality Standards and Appendices (including response rate, significance testing, tips on using the benchmark report and additional reporting outputs).

There is a Summary benchmark report available for each organisation. This presents the same data as the detailed benchmark report but does not include the detailed question level reporting.

A Directorate report, with breakdowns by up to two classifications of directorates, for theme scores was optional for every organisation, and presents results provided more than 11 responses are available.

The Full benchmark, Summary benchmark and Directorate reports are arranged in alphabetical order by organisation name, and can be accessed on the online results website here.

Please note, for further information on how to interpret these reports, including details of the calculations used, the benchmarking and the weighting, please see the document ‘Technical Document’, available here.

National Briefing: Summary of the 2020 NHS Staff Survey results

You can see an overview of the national results from the 2020 NHS Staff Survey in pdf format here.

National and organisation level dashboards

National and organisation level results are published through dashboards on our online results website: www.nhsstaffsurveyresults.com

These dashboards allow users to create bespoke analyses of the Staff Survey data for 2016-2020 at a national or organisation level.

Supporting documents

The following supporting documents provide further information on the 2020 NHS Staff Survey to help understand and contextualise the results:

- A ‘Basic guide’ document, provides a brief overview of the staff survey and where the results come from. It is available to download here.

- The ‘Technical document’ contains details on the calculation and usage of the themes and question level results reported, and also explains the weighting and benchmarking that are used in the benchmark reports, as well as a reminder of the eligibility criteria for the survey. It is available to download here.

- The ‘Summary of 2020 outputs’ contains details on each of the national and organisation level reporting outputs that are available for the 2020 survey. It is available to download here.

- A 'Summary of key research findings from the NHS Staff Survey', which summarises the key research findings from the NHS Staff Survey and suggests what NHS organisations can do to learn from these, in order to create better conditions for both staff and patients, is available to download here.

-  Research exploring links between staff experience and patient care - two analyses investigating the effect of staff experience within the NHS on patient care have been published and a copy of these are available here and here

Pre-Release Access List

A document detailing all those who had 24-hour pre-release access to Staff Survey 2020 results can be found here.

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