Accessibility Statement

This accessibility statement applies to The website is run by Picker Institute Europe on behalf of NHS England.

We want as many people as possible to be able to use this website. For example, the website should allow you to:

  • Navigate using just a keyboard
  • Navigate the website using speech recognition software
  • Zoom in up to 500% with text staying visible on the screen
  • Change contrast levels, colours and fonts on some browsers

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Conformance status

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How to request content in an accessible format

If you need information in a different format please get in touch using the Contact Us form or email us and tell us:

  • the web address (URL) of the content that you need
  • your contact name and email address
  • the type of format you need

We’ll consider your request and get back to you within five days.

How to suggest improvements or report an accessibility issue with this website

We’re always looking to improve the accessibility of this website and welcome suggestions for improvements. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email us.

Technical information about this website’s accessibility

Picker Institute Europe and NHS England are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Preparation of this accessibility statement

This statement was prepared on 4th June 2021. It was last reviewed on 4th June 2021.